What services are included in the Northern Paws Puppy Room experience?

Northern Paws Puppy Room focuses on supervised puppy socialization in a safe, age-appropriate space. Sessions typically include guided play, gentle introductions to new sights and sounds, and support for building comfortable early social skills.

What is covered during a puppy socialization session?

A session usually includes a structured mix of play, exploration, and calm breaks so puppies can practice good social habits without becoming overwhelmed. The room setup is designed for puppies only, with activities and supervision centered on positive early experiences and practical socialization.

How do you usually price Puppy Room sessions for socialization in Northern Paws Puppy Room?

Pricing is typically based on the length of the visit, the age and needs of the puppy, and whether the session is a single drop-in or part of a package. For socialization-focused Puppy Room care, quotes are usually shaped by how much supervised time, handling, and play structure your puppy needs during the visit.

What can change the cost of a Puppy Room quote?

A few things can affect the final fee, including session length, scheduling needs, and any extra support requested for a shy or very young puppy. If you are comparing options, it also helps to ask whether the quote includes playtime, socialization guidance, and any intake or booking fees so you can see the full cost clearly.

How can I contact Northern Paws Puppy Room, and what is the best way to start?

The easiest way to get started is to reach out by phone or email and share a few details about your puppy, including age, breed, and what you are hoping for with socialization. After that, Northern Paws Puppy Room can guide you through the next steps and let you know what information is needed before your first visit.

Terms of Service for Northern Paws Care Ltd.

Effective Date: [Insert Effective Date]

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the services provided by Northern Paws Care Ltd. ("Northern Paws Care Ltd.", "we", "us", or "our"), a Puppy-Room business located at 1840 Main Street, Unit 206, Vancouver, BC V5T 3B3, Canada.

By booking, purchasing, accessing, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and any policies referenced herein. If you do not agree to these Terms, you must not use our services.

If you are using our services on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.

2. Scope of Services

Northern Paws Care Ltd. provides supervised puppy daycare and related care services designed for puppies and young dogs. Our services may include, without limitation:

Supervised puppy daycare
Early socialization sessions
Potty training support
Nap and quiet rest areas
Basic puppy enrichment play
Feeding and medication reminders
New puppy transition check-ins

Our services are intended to support general care, supervision, enrichment, and routine assistance. We do not provide veterinary services, diagnosis, or medical treatment. Any health or behaviour concerns should be directed to a licensed veterinarian or qualified animal behaviour professional.

We reserve the right to refuse service, suspend participation, or modify care arrangements where necessary for the safety, health, or welfare of any puppy, staff member, client, or third party.

3. User Obligations and Responsibilities

You agree to provide accurate, current, and complete information about your puppy and to promptly update us regarding any changes.

You represent and warrant that your puppy:

Is in good health and free from contagious illness, parasites, or other conditions that may endanger other animals or persons;
Has received all required and age-appropriate vaccinations, unless otherwise agreed by us in writing and permitted by applicable law;
Is fit for participation in group care, socialization, and play activities;
Does not have a history of aggression, biting, or other dangerous behaviour that has not been disclosed to us;
Is properly identified and, where applicable, licensed in accordance with local requirements.

You agree to disclose in advance any special needs, behavioural concerns, allergies, dietary restrictions, medication instructions, anxieties, escape risks, or medical conditions relevant to your puppy’s care.

You are responsible for ensuring that any items you provide, including food, medication, bedding, collars, harnesses, toys, or other belongings, are safe and suitable. We are not responsible for loss, damage, or destruction of personal items unless caused by our gross negligence or wilful misconduct to the extent such liability cannot be excluded under applicable law.

You authorize us to act in good faith and use reasonable discretion in caring for your puppy, including separating puppies, modifying activities, providing rest periods, or contacting you if concerns arise.

You agree to pick up your puppy on time. Late pick-up may result in additional charges, scheduling disruption, or refusal of future bookings.

4. Payment Terms and Conditions

Fees for services will be communicated at the time of booking, by published rate sheet, invoice, or written agreement. All fees are stated in Canadian dollars unless otherwise specified.

Unless otherwise agreed in writing:

Payment is due in advance of service or upon invoice issuance, as applicable;
We may require deposits or pre-authorized payment methods to secure bookings;
Applicable taxes, including GST/HST and any other required taxes, will be added where required by law;
Returned payments, chargebacks, or failed transactions may incur administrative fees and may result in suspension of services;
Past due accounts may bear interest at the maximum rate permitted by law, if disclosed and permitted under applicable law.

We reserve the right to adjust pricing, fees, and billing practices at any time. Changes will apply prospectively and, where reasonable, will be communicated in advance.

Any promotional offers, packages, credits, or membership benefits are subject to stated conditions and may be modified or withdrawn at our discretion, subject to applicable law and any existing contractual commitments.

5. Cancellation and Refund Policy

Cancellations and rescheduling are subject to our booking policy in effect at the time of reservation. If no separate policy applies, the following general terms apply:

Booking cancellations should be made as early as possible;
Deposits may be non-refundable unless otherwise required by law or expressly stated otherwise in writing;
Short-notice cancellations, no-shows, or late arrivals may be charged in full or partially charged at our discretion, to the extent permitted by law;
Refunds, if any, will be issued only where required by law or expressly approved by us in writing.

If your puppy is unable to attend due to illness or other circumstances, you must notify us promptly. We may, at our discretion, offer a rescheduled session or credit, but are under no obligation to do so unless required by law or a written agreement.

We may cancel or pause services if we determine that your puppy poses a health, safety, or behavioural risk, if required vaccination or disclosure information is missing, or for other reasonable cause. In such cases, refunds will be handled in accordance with applicable law and our booking terms.

6. Liability Limitations

To the fullest extent permitted by applicable law, Northern Paws Care Ltd., its directors, officers, employees, contractors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of use, loss of goodwill, or loss of data, arising out of or related to your use of our services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the amount paid by you for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or the minimum amount permitted by law if a lower limitation would be unenforceable.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, fraud, or any other liability that cannot lawfully be limited under Canadian law.

You acknowledge that participation in puppy daycare and socialization involves inherent risks, including but not limited to minor injuries, stress, illness transmission, behavioural incidents, and damage to personal property. You assume these risks to the extent permitted by law and agree that your puppy participates at your own risk, subject to the standards and obligations set out in these Terms.

You agree to indemnify, defend, and hold harmless Northern Paws Care Ltd. from and against claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your puppy’s behaviour, your failure to disclose material information, or your violation of any law or third-party rights, except to the extent caused by our gross negligence or wilful misconduct and to the extent such indemnity is enforceable under applicable law.

7. Intellectual Property Rights

All content, materials, trademarks, logos, designs, text, graphics, photographs, videos, documents, and other intellectual property made available by Northern Paws Care Ltd. in connection with the services are owned by or licensed to Northern Paws Care Ltd. and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of our intellectual property without our prior written consent, except for personal, non-commercial use strictly related to receiving our services.

Any feedback, suggestions, or ideas you submit to us may be used by Northern Paws Care Ltd. without restriction or compensation, subject to applicable law.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation.

By using our services, you consent to the collection, use, and disclosure of personal information necessary to provide services, manage bookings, communicate with you, process payments, maintain records, comply with legal obligations, and improve our services.

Personal information may include your name, contact details, billing information, emergency contacts, puppy health and behavioural information, and other details required to deliver care services safely and effectively.

We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure. We are not responsible for unauthorized access except to the extent caused by our failure to use reasonable safeguards required by law.

We may disclose personal information where required or permitted by law, to service providers assisting in operations, to payment processors, or in connection with a legal or safety-related emergency.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, power outage, internet or telecommunications failure, labour disruptions, government action, epidemic, pandemic, civil unrest, transportation disruption, supply shortages, or other similar events.

If a force majeure event occurs, we may suspend or modify services without liability for the duration of the event and for a reasonable recovery period thereafter.

10. Changes to Terms

We may revise these Terms from time to time in our discretion. Updated Terms will be posted or otherwise communicated with a revised effective date.

Your continued use of the services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the services.

11. Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict of law principles.

You agree that the courts located in Vancouver, British Columbia shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the services, subject to any non-waivable consumer protection rights or other mandatory legal rights applicable under Canadian law.

12. Contact Information

If you have questions, concerns, or requests regarding these Terms or our services, please contact us at:

Northern Paws Care Ltd.
1840 Main Street, Unit 206, Vancouver, BC V5T 3B3, Canada
Email: [email protected]
Phone: +1 (604) 728-9461

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

Where necessary, any invalid or unenforceable provision shall be deemed modified to the minimum extent required to make it valid and enforceable, while preserving the original intent as closely as possible.

Entire Agreement: These Terms, together with any additional policies, booking terms, waivers, or service-specific agreements provided by Northern Paws Care Ltd., constitute the entire agreement between you and Northern Paws Care Ltd. regarding the services and supersede prior or contemporaneous understandings on the same subject matter, except where otherwise required by law.

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