Privacy Policy of Northern Paws Care Ltd.

1. Introduction and Company Information

Northern Paws Care Ltd. respects your privacy and is committed to protecting the personal information we collect, use, disclose, and retain in the course of operating our Puppy-Room services. This Privacy Policy explains how Northern Paws Care Ltd. handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements.

This Privacy Policy applies to personal information collected through our services, communications, website, booking channels, payment processes, and any other interactions with Northern Paws Care Ltd.

Business name: Northern Paws Care Ltd.
Address: 1840 Main Street, Unit 206, Vancouver, BC V5T 3B3, Canada
Email: [email protected]
Phone: +1 (604) 728-9461

2. Data Collection and Processing

Northern Paws Care Ltd. may collect the following categories of personal information, depending on your interactions with us:

• Identification and contact details, such as name, address, email address, and phone number.
• Booking and service details, such as appointment dates, attendance records, preferences, and service requests.
• Payment and billing information, such as transaction records and limited payment details necessary to process payments.
• Communication records, including inquiries, feedback, complaints, and customer support correspondence.
• Pet-related information provided by you, such as your puppy’s name, breed, age, health or behavioural notes, emergency contact details, vaccination information, and care preferences, to the extent necessary for safe service delivery.
• Technical information collected automatically when you visit our website or use online forms, such as IP address, browser type, device identifiers, cookies, and usage data.

We collect personal information directly from you where possible. We may also collect information from authorized representatives, payment processors, service providers, or other sources where permitted by law and necessary for our services.

3. Purpose of Data Processing

Northern Paws Care Ltd. uses personal information only for identified purposes, including:

• providing Puppy-Room services and related customer support;
• managing bookings, waitlists, cancellations, and service communications;
• processing payments, refunds, and invoices;
• maintaining safety, health, and operational records relating to pets and service delivery;
• responding to inquiries, concerns, and complaints;
• sending administrative notices, service updates, and policy changes;
• improving our services, website functionality, and customer experience;
• meeting legal, regulatory, tax, accounting, and record-keeping obligations;
• protecting the security and integrity of our premises, systems, staff, clients, and animals;
• preventing fraud, unauthorized access, abuse, or misuse of our services.

4. Legal Basis for Processing

Northern Paws Care Ltd. processes personal information in accordance with Canadian privacy law principles, including consent, reasonable purposes, and legal obligations. Depending on the circumstances, our processing is based on one or more of the following:

• Consent: where you have given express or implied consent to the collection, use, or disclosure of your personal information.
• Contractual necessity: where processing is required to provide requested services, manage bookings, or perform our agreement with you.
• Legitimate and reasonable purposes: where processing is necessary for operational, administrative, safety, fraud prevention, or service improvement purposes, and is appropriate in the circumstances.
• Legal and regulatory obligations: where processing is required to comply with applicable laws, lawful requests, or court orders.

Where consent is required, you may withdraw it subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

Northern Paws Care Ltd. does not sell your personal information. We may disclose personal information to third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:

• payment processors and financial institutions to process transactions;
• cloud hosting, IT, and communications service providers that support our business operations;
• booking, scheduling, and customer management service providers;
• professional advisors such as accountants, lawyers, insurers, and auditors;
• government authorities, regulators, or law enforcement where required or permitted by law;
• emergency contacts, veterinary professionals, or animal welfare authorities where necessary to protect the health, safety, or wellbeing of a puppy or person.

We require third parties to protect personal information using appropriate contractual, technical, and organizational safeguards and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Northern Paws Care Ltd. may store or process personal information outside Canada if our service providers, cloud platforms, or payment processors operate in other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions, which may allow access by courts, law enforcement, or regulatory authorities in those locations.

Where personal information is transferred outside Canada, Northern Paws Care Ltd. takes reasonable steps to ensure appropriate contractual and security safeguards are in place consistent with Canadian privacy requirements.

7. Storage Duration

Northern Paws Care Ltd. retains personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and tax obligations, to resolve disputes, to enforce agreements, and to maintain accurate business records.

Retention periods may vary depending on the type of information and the context in which it was collected. When personal information is no longer required, we securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable Canadian law and any exceptions that may apply, you may have the following rights regarding your personal information held by Northern Paws Care Ltd.:

• Access: to request confirmation of whether we hold personal information about you and to receive access to it.
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
• Erasure: to request deletion of personal information in appropriate circumstances, subject to legal retention requirements.
• Restriction: to request that we limit certain processing where permitted by law.
• Data portability: to request, where applicable, a copy of certain information in a structured and commonly used format.
• Objection: to object to certain processing based on legitimate purposes, subject to our legal and operational requirements.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to your request.

9. Withdrawal of Consent

Where Northern Paws Care Ltd. relies on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or respond to your requests.

To withdraw consent, please contact us at [email protected] or by phone at +1 (604) 728-9461.

10. Right to Complain

If you have concerns about how Northern Paws Care Ltd. handles your personal information, we encourage you to contact us first so that we may address your concerns directly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner for British Columbia.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/

11. Data Security

Northern Paws Care Ltd. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include:

• access controls and role-based permissions;
• secure storage and encryption where appropriate;
• staff confidentiality obligations and privacy training;
• monitoring and maintenance of systems and records;
• physical safeguards for paper and on-site records;
• incident response procedures for suspected privacy breaches.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Northern Paws Care Ltd.
1840 Main Street, Unit 206
Vancouver, BC V5T 3B3
Canada
Email: [email protected]
Phone: +1 (604) 728-9461

13. Changes to Privacy Policy

Northern Paws Care Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted using the revised effective date, where appropriate.

Your continued use of our services after changes are posted constitutes your acknowledgment of the updated Privacy Policy, subject to any additional notice or consent required by law.